Last updated: September 30, 2026
This policy covers all digital products sold on whattosay.us: the What to Say e-book, audiobook, the Leadership Comms Lab private podcast, and the Complete Package. Payments are processed by Paddle, our merchant of record — refunds are issued back through Paddle to your original payment method.
If a product isn't what you expected, write to [email protected] within 30 days of purchase and we'll refund you in full — no forms, no interrogation. Just include the email address you used at checkout so we can find your order.
Once approved, the refund is issued through Paddle to the original payment method. Most refunds appear within 5–10 business days depending on your bank or card issuer. You'll receive a confirmation email when the refund is issued.
Digital products are generally non-refundable after 30 days. The exception: if something is genuinely broken — a file that won't open, a podcast feed that won't load, a download link that never arrives — we'll fix it or refund it regardless of timing. Write to us and describe what's wrong.
Products are delivered by download link and/or email after purchase, usually within minutes. If your purchase email doesn't arrive (check spam first) and we can't get the product to you, you're entitled to a full refund.
If you file a chargeback with your bank instead of contacting us, Paddle handles the dispute under its own process and the outcome is binding. We'd much rather you email us first — the 30-day guarantee above is faster and simpler for everyone.
We may update this policy; the version in force is the one posted here at the time of your purchase.
Refund requests and questions: [email protected].